IT Technician


The IT Technician is responsible for first and second level support for all Dunbia Llanybydder standard IT software and hardware. This position provides effective diagnostic evaluation of end‐user needs, responding to and resolving each issue or complaint to the end user’s satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support. The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity.

The role
  • Provide quality service to Dunbia Llanybydder customers in all assigned tasks
  • Support all internal and external customers with product training, knowledge, and expertise
  • Provide solutions in a timely fashion for issues that may arise with all Dunbia Llanybydder systems
  • Log and track support calls raised on the IT Support Desk system prioritising and escalate jobs as required to ensure end user satisfaction
  • Identify trends in the support calls and develop documentation to address reoccurring problems and issues
  • Notify Team and Dept Manager of increasing trends, unusual or repeated activity
  • Brief customers as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required
  • Recommends means for product or system improvements including procedural steps, increased training, and enhanced documentation
  • Access software updates, drivers, knowledge bases, and FAQs resources via intranet and internet to assist with end users’ issues
  • Assist other teams to initiate, design and manage effective support solutions as directed by our business needs
  • Assist with the development and testing of newly designed products and systems for operational integrity and functionality
  • Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result


The Person
  • Minimum of three years’ experience in a technical support environment
  • Diagnostic and analytical skills for software and general information systems and application knowledge
  • Electro‐Mechanical knowledge
  • Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Web Applications, and internet protocols
  • Strong hardware abilities with the understanding of terminology and functionality
  • Ability to multitask, a sense of urgency and the ability to maintain a positive attitude
  • Excellent telephone presence with organised follow‐up skills
  • Ability to be proactive and able to take direction and establish ownership projects tasks
  • Demonstrated networking skill
  • Ability to foster strong relationships internally and externally
  • Excellent verbal and written communication skills
  • Strong customer focus i.e. a service-oriented attitude
  • IT or engineering degree is beneficial
  • Prior Help Desk experience
  • Licensing/certification is not essential although would be beneficial


Other details

  • May be required to support the business needs and provide cover for other Dept Members on other shift patterns i.e., startup shift pattern 05:00 to 14:00
  • Work is usually performed in an office and within a shop floor Food Manufacturing setting
  • Company laptop, mobile phone and remote access hardware provided


  • Nest Pension
  • Paid Annual Leave 28 Days per annum (including Bank Holidays)
  • Free Car Parking
  • Staff Shop
  • Wifi Access
  • Training Opportunities
  • Microsoft Discounts
  • Provided PPE


How to apply

If you feel that you have the appropriate skills and competencies required, please email a completed application form to or post completed application forms to the HR Department, Dunbia Llanybydder, Teify Park, Lampeter Road, Llanybydder, Carmarthenshire, SA40 9QE. Download application form here

Dunbia is an equal opportunity employer and places a strong emphasis on training and development for both skilled and non-skilled positions.


Working across key areas such as supply chain, animal welfare, and sustainable agriculture, you will get involved in all aspects of the agriculture and research and development areas within the business.


This varied role will provide you with an opportunity to get involved in all aspects of the Environmental department and participate in continuous improvement projects within a fast-paced food manufacturing environment.

Human Resources

As your skills and knowledge develop over time, you will get involved in all aspects of HR within a fast-paced food manufacturing environment and your responsibility will increase.

Retail National Account Management

This exciting role will see you gain a wide range of business experience skills, providing support to major UK retail supermarket customer accounts. 

Operations & Commercial

Work in a fast-paced food manufacturing environment gaining a hands-on experience across all aspects of operations, production and commercial with a focus on continuous improvement. 

New Product Development

You will be involved in supporting and managing the NPD process to ensure new and re-developed products are launched successfully. 

Livestock procurement

An exciting opportunity to learn about all areas of livestock procurement within the business, gaining a full understanding of production and operations.

Food Safety & Quality

A hands-on opportunity to understand and impact on food safety, quality and animal welfare across a fast-paced food manufacturing environment. Ensuring legislative compliance, customer excellence and continuous improvement.

Mechanical Engineering

As an engineering graduate you will be hands on and, on the go, working in a fast paced, busy environment overseeing electrical, mechanical and automation projects in a food manufacturing business.

Accounting & Finance

Gain a robust understanding in all aspects of the Finance Function with support at every step of the way to attain the professional qualifications needed to become a finance leader of the future.